CHECK UP PROTOCOL
How it works
If a patient is successfully located during a street run, our Case Coordinator will greet the patient and verify that he/she is involved with the partner organization.
The Case Coordinator should then direct the conversation based on the goal of the checkup. Goals of requested check ups could include: reconnecting patient with partner org, inquiring about missed appointments, inquiring about medication non-adherence, notifying patient of updates.
Example: Missed appointments with Camillus House:
Hi, are you familiar with Camillus House?
They asked that we get in touch with you to see if you were having any trouble getting to your appointments.
Is there anything specific making it difficult to attend these appointments?
Is there anything that would make it easier?
Do you still want to be involved in their services?
Is there a better way Camillus House can try to contact you?
Is it okay with you if I share this conversation with them?
Case Coordinator should gather as much information as the patient is willing to share, and document in the patient's RedCap form so it can be communicated with the partner organization.
Case Coordinator can then see if the patient is interested in a Medical Intake/Street care or Social Intake if appropriate.
Follow-Up With Community Partner
If contact was made with the patient, the Case Coordinator at that street run should follow-up with the community partner, and provide any relevant information gathered from the encounter. We will then remove the patient from priority patient list unless the community partner indicates that additional check-ups are necessary. Each check-up request should have newly defined goals for the encounter.
Failure to locate patient
If a patient is not located after 3 street runs, he/she/they will be removed from the priority patient list. The Clinic Lead should contact the partner organization to inform them that the patient could not be located.